Terms & conditions

The Contract

A contract will exist between you (or the group leader) and Big Hill Adventures Ltd when a booking has been agreed and deposit or full payment are received and your booking has been confirmed.

Booking and Payment

You must complete the booking by indicating that you have read and understood these Terms and Conditions.

The booking must be completed with a non-refundable deposit of 30% of the total cost of your stay, or full payment.

Full payment for the property or bed is due at least 8 weeks prior to your arrival date. If you are booking within 10 weeks of your arrival date the full amount is due at the time of booking.

In the event that any money due is not paid on time, we reserve the right to treat your holiday as cancelled.

For exclusive rent of a property (self catered only) a copy of your credit card will be taken with authorization to charge your card up to 1000 euros for damage to the chalet or its contents, excess cleaning required of the apartment or any unpaid bills. If damages exceed this deposit you will be liable to pay the outstanding amount.

The total cost of your stay includes all local taxes

Refunds, cancellation and amendments

Any changes made to the original details supplied on your booking form will be accommodated if possible.

Amendments to holiday dates and duration will be treated as a cancellation unless at least 8 weeks notice is given.

If we cannot accommodate your changes we reserve the right to treat the booking as cancelled.

In the event of a cancellation, the following refunds will be available:

More than 10 weeks before due holiday date: Refund minus deposit (30%)
8-6 weeks before holiday date: Refund minus 75%
Less than 6 weeks before due holiday date: No Refund

If we cancel your holiday you will receive a full refund of all monies paid to Big Hill Adventures Ltd except when in contradiction to any of the terms and conditions listed here.

Insurance

All Mountain sports have an element of danger and as such  Big Hill Adventures Ltd clients are responsible to obtain their own suitable insurance cover. Standard holiday insurance is not normally sufficient for mountain holidays.

Injury

In the event that you injure yourself it will be your responsibility to arrange any medical treatment. We cannot offer any medical advice.

Client Responsibility

Big Hill Adventures Ltd staff are not qualified as mountain guides. We can only give advice on suggested routes and their difficulties. Clients must make their own judgement as to their individual abilities. Clients run entirely at their own risk.

Where a property is sold on a per person basis, additional persons may not share your accommodation with you for any period of time.

For exclusive rent properties the stated maximum number of persons must not be exceeded. Doing so will result in automatic retention of your damage deposit and you will be personally liable for any damage/injury to any person or property howsoever caused.

Force Majeure

We will not pay you compensation if you have to cancel or change your travel arrangements in any way because of industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other unforeseen circumstances.

Resort Vehicles

You travel in any vehicle owned by Big Hill Adventures Ltd entirely at your own risk.

Where third party vehicles and services are used, Big Hill Adventures Ltd is in no way liable. Details of our contractors terms and conditions are available on request.

Weather

We cannot give refunds if the weather conditions are unfavourable during your stay.

Lift operation

We cannot guarantee any of the lift operating times or dates and are unable to offer you any refund if these are unfavourable during your stay.

We take advice from the lift office on expected lift opening dates, but cannot guarantee these as they are outside of our control.

Please keep in mind that lifts may close due to stormy or unsafe weather and this is out of our control. If you get stuck and cannot return to resort we are unable to provide transport for you – it is your responsibility to arrange transport home or alternative accommodation.

Lift passes booked through us (and indeed if bought at the lift office) cannot be replaced if lost. The only exception to this is a season pass which can be replaced for a small fee.

Property

We cannot be held responsible for any loss, damage or theft of your personal belongings or personal injury or death howsoever caused.

You will be liable for any loss or damage caused by you to any property belonging to us or any third party (including theft/damage to hired equipment.).

We expect you to behave in such a way as not to prejudice our reputation with our suppliers, neighbours or other Big Hill Adventures Ltd clients. We have the right to terminate the contract with immediate effect and demand you vacate the chalet.

Complaints

You must inform chalet/resort staff as soon as possible, so that we can try and make alternative arrangements or rectify the problem. This must be followed up by written details of your complaint to the following address: Big Hill Adventures Ltd, Ashridge Farm Cottage, Ley Hill, Chsham Bucks, HP5 1UP. If you have not made a verbal complaint in resort then we will not accept a written complaint after your stay at The Runners Refuge.

Please be aware that on changeover day we will have other people arriving and other people leaving, where possible we will try to minimize disruption, however please be prepared to vacate the property by 10:00 on your day of departure, and not occupy the property before 16:00 on day of arrival. We will however try to store your luggage for you out of these times where possible.

Arrival

It is your responsibility to notify us of your expected arrival time in order that we can meet you at your property. If you do not notify us or you are delayed we may have to make other arrangements for your arrival.

Where an arrival is after midnight it may be necessary to ask you to let yourself into your property without a Big Hill Adventures Ltd representative – who will greet you properly the following morning.

Privacy

The privacy and security of your personal information is very important to us. Big Hill Adventures Ltd do not share your personal information in any way without your informed permission. We value your trust very highly, and we strive to protect the confidentiality and appropriate use of any personal information you provide to us.